Return & Exchange Policy
Timeline: Request return/exchange within 7 working days.
Conditions: Items must be unused and intact. eSufiana covers cost for defective/incorrect items.
Return Process: Return Request
- Submit return request.
- Ship item after approval.
- Refund after inspection.
Refund Policy: Refund within 3–7 days. Delivery charges non-refundable.
Non-Returnable Items: Cosmetics, personal care, and perishable goods are non-returnable.
Cancellation: ‘Processing’
Orders can be cancelled before shipment; otherwise, return policy applies.
Policy Updates: eSufiana reserves the right to update policies anytime on the website.
